Refund policy

At Madora Boutique (www.madoraboutique.com), your satisfaction is important to us. This policy explains our return, refund, and cancellation conditions in accordance with applicable Canadian consumer protection laws.

1. Returns & Exchanges

You may request a return within 30 days of delivery.

To Initiate a Return: Contact our customer support team at info@madoraboutique.com.
Exchanges: We accept exchanges. If you wish to modify your order, please contact us before our daily cutoff time of 8:00 PM (EST).
Return Shipping Costs: Costs are the responsibility of the customer unless the item is defective, damaged, incorrect, or not as described. In these specific cases, Madora Boutique will cover the return shipping costs.

2. Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws. Under Canadian law, you may be entitled to a repair, replacement, or refund if a product is defective, unsafe, significantly different from its description, or does not meet acceptable quality standards.

3. Refunds & Fees

Restocking Fees: We do not charge any restocking fees ($0.00).
Processing Time: Once your return is received and inspected, refunds are processed within 7 business days.
Payment Method: Refunds will be issued to the original payment method used at checkout. You will receive an email confirmation once the process is complete.

4. Return Conditions

To be eligible for a refund, items must meet the following criteria:

Returned in original packaging, including all accessories.
Products must be unused and in original condition.
Items must be securely packaged to prevent damage during return shipping.

Note: If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss in value may be applied where permitted by law.

⚠️ Important Address Notice:
Our registered business address in Ottawa is an administrative office and is NOT a return address. Returns sent to this address without prior authorization may not be received or processed. Please contact customer support to receive the correct logistics instructions.

5. Shipping Responsibility & Delivery

Return Method: Returns are accepted by mail only. We recommend using a trackable shipping service as we are not responsible for delays or damages during return shipping.
Undeliverable Packages: If a package is returned due to an incorrect address, refusal, or failure to collect, we reserve the right to charge additional fees for return and reshipping.

Your cart is empty

Cart • 0

Estimated total